Refund Policy
Your satisfaction is our priority
100% Satisfaction Guarantee
We stand behind the quality of our products. If you're not completely satisfied with your purchase, we'll make it right with our hassle-free return and refund policy.
You have 7 days from the date of delivery to return any item for a full refund or exchange.
Important:
The 7-day period starts from the date you receive your order, not from the date of purchase.
To be eligible for a return, items must meet the following conditions:
Follow these simple steps to return your order:
Contact Us
Call us at +92 324 3867235 or WhatsApp to initiate the return process
Get Return Authorization
We'll provide you with return instructions and authorization number
Pack & Ship
Securely pack the item in original packaging and ship to our address
Receive Refund
Once we receive and inspect your return, we'll process your refund
Cash on Delivery Orders
Refunds will be processed via bank transfer or mobile wallet within 7-10 business days
Inspection Process
All returned items are inspected within 2-3 business days of receipt
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, damaged product, etc.)
We offer exchanges for different sizes or variants of the same product, subject to availability.
- Exchange requests must be made within 7 days of delivery
- Original item must be returned in new, unused condition
- Price differences (if any) will be adjusted accordingly
- Exchange shipping costs apply as per return policy
Need Help?
Have questions about returns or refunds? Our customer service team is here to help!
📞 Phone: +92 324 3867235
💬 WhatsApp: +92 324 3867235
✉️ Email: glow@luxiaesthetic.com
